Legal

Privacy Policy – Sobrief Online Casino Bangladesh

At Sobrief, your personal data is handled with the same care we put into every game on the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over it. We keep things plain and honest — no hidden clauses.

Last Updated: 1 January 2025 Applies to: sobrief.net SSL Encrypted
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PRIVACY POLICY
Effective January 2025

How Sobrief Protects Your Personal Data

Six things every Sobrief player should know about how their data is handled. Full details are in the policy sections below.

We Only Collect What We Need

Sobrief collects only the personal data that is necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it, and we do not build advertising profiles on our players.

Your Data Is Never Sold

Sobrief does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with payment processors, identity verification providers, and regulatory authorities — and only where strictly necessary.

Bank-Grade Encryption

All data transmitted between your device and Sobrief's servers is protected by 256-bit SSL encryption — the same standard used by banks. Your payment details, login credentials, and personal information are never transmitted in plain text.

bKash & Nagad Data Security

Sobrief does not store your bKash, Nagad, or Rocket PIN or account password. Payment transactions are processed directly through each provider's secure gateway. Sobrief only retains the transaction reference and amount for account records.

You Control Your Data

Every Sobrief player has the right to access, correct, or request deletion of their personal data. You can also withdraw consent for optional data processing at any time. Contact [email protected] to exercise any of your data rights.

Cookies You Can Manage

Sobrief uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage non-essential cookies at any time through your browser settings. Disabling cookies may affect some platform features.

Data Rights Every Sobrief Player Has

Under applicable data protection law, you have the following rights regarding your personal data held by Sobrief.

1
Right of Access

You can request a copy of all personal data Sobrief holds about you at any time. We will provide this within 30 days of receiving your verified request.

2
Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Update your details in account settings or contact support.

3
Right to Erasure

You can request deletion of your personal data. Note that some data must be retained for legal and regulatory compliance even after account closure.

4
Right to Restrict Processing

You can ask Sobrief to limit how it processes your data in certain circumstances, for example while a correction request is being reviewed.

5
Right to Data Portability

You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.

6
Right to Withdraw Consent

Where Sobrief processes your data based on your consent, you can withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect processing already carried out.

1. Introduction

This Privacy Policy describes how Sobrief ("Sobrief", "we", "us", "our"), the operator of the online casino platform at sobrief.net, collects, uses, stores, and protects the personal data of players and visitors ("you", "your"). This policy applies to all interactions with Sobrief, including the website, the mobile app, live chat, and email communications.

Sobrief takes privacy seriously. We understand that players in Bangladesh trust us with sensitive information — including payment account details and identity documents — and we treat that trust as a responsibility, not just a legal obligation. This policy is written in plain language so you know exactly where you stand.

By registering an account on Sobrief or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described within it.

2. Data We Collect

Sobrief collects personal data in two broad categories: data you provide directly, and data collected automatically when you use the platform.

2.1 Data You Provide

When you register, verify your account, make a deposit, or contact support, you may provide:

Data Type Examples When Collected
Identity data Full name, date of birth, National ID number Registration & KYC verification
Contact data Mobile number, email address Registration
Payment data bKash / Nagad / Rocket account number, transaction reference Deposit & withdrawal
Verification documents Photo of National ID, passport, or driving licence KYC verification
Communications data Live chat transcripts, support emails When you contact support

2.2 Data Collected Automatically

When you access Sobrief, our systems automatically collect certain technical data:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent on each page, and navigation path
  • Game sessions — games played, bet amounts, session duration
  • Login timestamps and session identifiers
  • Cookie and tracking pixel data (see Section 8)

Automatically collected data helps Sobrief detect fraud, prevent unauthorised account access, and improve the platform experience for all players. It is not used to build advertising profiles.

3. How We Collect Your Data

Sobrief collects personal data through the following channels:

  • Account registration form — when you sign up at sobrief.net or via the Sobrief app
  • KYC verification process — when you submit identity documents before your first withdrawal
  • Payment transactions — when you deposit or withdraw via bKash, Nagad, or Rocket
  • Support interactions — when you contact us via live chat or email
  • Platform usage — automatically via server logs, cookies, and session tracking
  • Third-party verification providers — identity and age verification services may share results with us

Sobrief does not purchase personal data from data brokers or any other third-party data sources. All data we hold about you originates from your direct interactions with the platform or from service providers acting on our behalf.

4. How We Use Your Data

Sobrief uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

  • Account management — to create, maintain, and secure your Sobrief account
  • Identity verification — to confirm your age and identity as required by our operating obligations
  • Payment processing — to process deposits and withdrawals via your registered mobile banking account
  • Fraud prevention — to detect and prevent fraudulent activity, money laundering, and account abuse
  • Customer support — to respond to your queries, complaints, and requests
  • Responsible gaming — to monitor play patterns and apply responsible gaming tools where appropriate
  • Platform improvement — to analyse usage patterns and improve the Sobrief experience
  • Legal compliance — to meet our obligations under applicable law and respond to lawful requests from authorities
  • Communications — to send you account notifications, security alerts, and (with your consent) promotional offers

If you have opted in to marketing communications, Sobrief may send you information about new games, bonuses, and promotions via SMS or email. You can opt out of marketing messages at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

5. Data Sharing

Sobrief does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

To process your deposits and withdrawals, Sobrief shares your mobile banking account number and transaction details with bKash, Nagad, and Rocket. These providers operate under their own privacy policies and are responsible for the security of data within their systems.

5.2 Identity Verification Providers

Sobrief uses third-party KYC (Know Your Customer) service providers to verify your identity and age. These providers receive your identity documents and return a verification result. They are contractually prohibited from using your data for any purpose other than verification on Sobrief's behalf.

5.3 Regulatory and Legal Authorities

Sobrief may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of players, or comply with a legal obligation. We will notify you of such disclosures where permitted by law.

5.4 Business Transfers

In the event that Sobrief undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

All third parties who receive personal data from Sobrief are required to handle it in accordance with applicable data protection law and are prohibited from using it for their own commercial purposes.

6. Data Retention

Sobrief retains your personal data for as long as your account is active and for a period after closure as required by law and our operating obligations. The table below summarises our standard retention periods.

Data Category Retention Period Reason
Account & identity data 5 years after account closure Legal & regulatory compliance
Transaction records 5 years after transaction date Financial record-keeping obligations
KYC documents 5 years after account closure Anti-money laundering compliance
Support communications 3 years after last interaction Dispute resolution
Technical / log data 12 months Security monitoring & fraud prevention
Marketing consent records Until consent is withdrawn + 1 year Proof of consent

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7. Data Security

Sobrief implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

  • 256-bit SSL/TLS encryption for all data in transit between your device and Sobrief's servers
  • Encryption of sensitive data at rest, including identity documents and payment references
  • Role-based access controls — only staff who need your data to do their job can access it
  • Regular security audits and penetration testing of the platform
  • Two-factor authentication available for all player accounts
  • Automated fraud detection systems that monitor for unusual account activity 24/7

While Sobrief takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you believe your account has been compromised, contact [email protected] immediately and change your password. Sobrief will investigate all reported security incidents promptly.

You can strengthen your own account security by using a unique, strong password for Sobrief and enabling two-factor authentication in your account settings. Never share your login credentials with anyone.

8. Cookies

Sobrief uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device by your browser.

8.1 Types of Cookies We Use

Cookie Type Purpose Can Be Disabled?
Essential cookies Keep you logged in, maintain your session, enable core platform functions No — required for the platform to work
Preference cookies Remember your language, display settings, and game preferences Yes — via browser settings
Analytics cookies Understand how players navigate the platform so we can improve it Yes — via browser settings
Security cookies Detect and prevent fraudulent login attempts and account abuse No — required for account security

8.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential or security cookies will affect your ability to use the Sobrief platform — you may not be able to log in or complete transactions. Disabling analytics or preference cookies will not prevent you from playing but may affect your experience.

9. Minors

Sobrief is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on Sobrief, please contact us immediately at [email protected]. We will close the account and delete all associated personal data as quickly as possible.

Sobrief uses age verification checks during the registration process and requires identity verification before processing any withdrawal. These measures are designed to prevent underage access to the platform.

10. Changes to This Privacy Policy

Sobrief may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email and display a notice on the platform for at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will be revised with each update.

We encourage you to review this page periodically. Continued use of Sobrief after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and close your account.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the Sobrief data team:

  • Email: [email protected]
  • Live Chat: Available 24/7 from within your Sobrief account
  • Response Time: Data rights requests handled within 30 days
  • Languages: English and Bengali

For questions about our Terms and Conditions, visit the Terms and Conditions page. For responsible gaming support, visit the Responsible Gaming page.

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